Warranty

Warranty terms and conditions.

• Products are covered by a 12-24 month warranty (depending on the product type). Accessories are covered by a 6-month warranty. Warranty claims can be submitted directly to the company.
• A clear order number and void serial number are required.
• The company will act as the sole inspector and decision-maker.
• In case of manufacturing defects or other imperfections such as crooked or scratched connectors, etc., the company reserves the right to make decisions.
  If the customer does not notify us of a product exchange within 7 days, it will be considered that the customer accepts the defect as is and no exchange will be possible after that time.
• The company will only guarantee products that are abnormal, defective, or damaged due to manufacturing defects.
• This does not include damage or wear and tear resulting from normal use.

Damaged goods that are not covered under the exchange/return and refund conditions.

1. Damage or deterioration resulting from use, such as broken hinges, frayed or cracked wires, or changes in material color.
2. Conditions that should not occur from normal use, such as water stains, mold, or rust.
3. Accidents such as dropping, falling, impact, or tampering.
4. Abnormal shape or deformation, such as dents, scratches, abrasions, cracks, chips, or bends.
5. Conditions resulting from improper storage, such as rust stains, oxidation stains, water stains, etc.
6. Product damage due to external factors such as power outages, power surges, lightning strikes, etc.
7. Problems arising from software, viruses, or operating systems installed by the buyer.
8. The insulation of the power cord must be in perfect condition, without damage from misuse.
9. The power cord terminals must not be bent, warped, or tilted from their normal working condition. Disassembly, modification, or opening of the product for repair by anyone other than the company is prohibited.
10. Damage caused by peripheral devices not included with the equipment.

• No returns or exchanges for items due to change of mind, product exchange, or color change.
• The company will inspect, repair, modify, or replace the product only if the problem is due to manufacturing defects.
• If the specified time period has expired, the company will consider the problem to be due to customer use and will not be able to accept claims according to the company's terms and conditions.
• The company does not accept exchanges for products not purchased from the company.
• In the event that a product is discontinued, the company will compensate according to the details below:
• For products with a 2-year or 24-month warranty:
• 1-6 months: 75% of the product value
• 6-12 months: 50% of the product value
• 12-18 months: 25% of the product value
• 18-24 months: 5% of the product value
• The company reserves the right to modify or change the warranty terms and conditions as stated above without prior notice.

Documents used for warranty


1. The warranty covers the customer from the date of purchase/date of receipt of the product. The following documents must be attached when claiming a warranty:
2. Proof of the order number from the distributor, and the product must have a clear, non-fading Void Serial number.
3. A clear description of all the problems found with the product.
4. The product box and all accessories inside must be complete. *If any are missing, we reserve the right to refuse the warranty.
5. In cases where more than 7 days have passed since the customer received the product, a return shipping fee of 50 baht must be included in the package.

Steps for contacting us to report a product problem.

Addline LineID : @ITSsupport


** For faster verification, we kindly request that customers prepare the following information.

• Order number and platform (type as numbers or letters)
• First and last name
• Phone number

Video of the problem encountered (for verification purposes)


The company will determine whether a product is "under warranty" based on its discretion and the standards outlined above. If a replacement is provided (only for the defective product), the company will continue to warranty the replacement product for the remaining period from the original warranty date.

The company's warranty process, in cases where the product meets the warranty conditions, will take 1-2 weeks to process and return the item.